Families & pet memorials
Guidance on creating a tribute page, privacy settings, guestbooks, memorial candles, and preserving a companion's story with care.
Support
Contact us
Send a message and we will reply by email. If you already have an account you can also submit a help request from the help centre. For articles and guides, plus short species- or situation-specific pages, start with resources and topic guides.
How we can help
Whether you are creating a page for a cherished companion or supporting families professionally, our team reads every note with care. Share your species, timeline, and any workflow context (for example veterinary discharge, cremation aftercare, or shelter bereavement support) and we will route your message to the right person.
Partner organisations
Support for veterinary teams, pet crematoria, rescue shelters, and related organisations using our partner workspace.
Billing & access
One-time lifetime access, receipts, and account access—we will help without pressure or jargon.
Thoughtful replies
We aim to respond as soon as we can during UK business hours, and we never rush bereavement conversations.
Common questions
Quick answers below; the full FAQ goes deeper on setup, privacy, and partner handover workflows.
How quickly can I create a memorial?
Most families publish a first version in under 30 minutes. Start with your companion's name, dates, one short story, and a few photos; then return whenever you are ready. Many pages begin with simple details and grow over time with more memories, guest messages, and milestones.
How much does a memorial cost?
A memorial is a one-time payment of £89.99 (including VAT) for lifetime access. There are no subscriptions, annual renewals, or feature tiers.
Can I control who sees the memorial?
Yes. You can set the page to public, invite-only, or password-protected. Many families start private and open sharing later when they feel ready.
Can partner teams create memorials before handing over to families?
Yes. Veterinary clinics, pet crematoria, and shelters can create memorials from the partner workspace, pre-fill details, and hand over ownership when the family is ready. This lets your team include memorial setup in your normal aftercare workflow.